I had a five- star experience at Doubletree Orlando East. My colleague and I took our Moot Court team to compete at University of Central Florida. The hotel extremely nice, there was a pool, and most importantly, the staff was excellent! The sign in my room said, “if there is anything that we can do to make you more comfortable, let us know,”--and they were telling the truth. The staff did everything they could possibly do to make us comfortable. The check in guy Carlos was excellent and managed our check in to seven rooms quickly and easily when we arrived at almost midnight. He and the person on the desk with him gave us all complimentary waters and warm chocolate chip cookies before we went upstairs. We learned at check in that free breakfast did not come with the rooms like we thought. Since we are a school team we were on a tight budget and to compete well, we really needed to be able to feed the team in the mornings. The sales rep Jacey, was very friendly, patient, and helpful. She tried to find a way to add breakfast and ultimately appealed to the General Manager for us. Not only did he agree to provide us breakfast but he wished us success in the competition. And the breakfast was excellent!! Seasoned grits, omelettes, waffles, sausage and bacon, our choice of bread , fruits and more. After breakfast the Food and Beverage manager Jason, checked with me to make sure that we enjoyed it. He explained that as a result of guest suggestions, they had worked on making sure the food was excellent --they were successful.
I was uncomfortable in the first room that I was assigned and the day desk staff, Kelly and Adrianna, were extremely friendly, listened to my concerns and worked to put me in a more comfortable room even though it took some doing to save me a second space since the hotel was sold out. The housekeeping staff was also warm and friendly. I would stay here again in a heartbeat. We had a wonderful stay! Thank you Doubletree Orlando East!
