October 26th, 2019 I booked a room block for my youth basketball team, over 20 rooms. All the kids were 4th grade to 9th. I stayed on the 3rd floor, right across from me were friends of mine, three kids were in the room, around 4:30 am the room next door (not apart of the room block) were yelling, fighting and causing a ruckus, security was called and asked the guests to please keep the noise down, approx a half hour later a gun shot fired and the BULLET WENT THROUGH THE WALL and into my guests room where three children were sleeping! The guests who shot the gun ran out of the room and disappeared. When staff was notified because a manager wasn't on duty, the staff member came up and examined the gun shot and the BULLET, her response was she was not calling the police, she did not contact her manager and left everything as is including the bullet! Her response was, she hope MY guests did not get charged for the hole on the wall!!! WHAT! I was appalled at how staff handled this situation, a tragedy could have occurred, a child could have been killed! We are traumatized. I will say, Eric the manager was wonderful and apologetic for how the staff handled it. He contacted police and forensics was on scene right away, not a single room was comped which I am still EXTREMELY upset about. Moving forward our team may never block with Marriott again if the situation is not properly handled soon. My guest is thinking of speaking with a trauma counselor as she is very shaken up and afraid, also quite offended as to how staff handled the situation. I do have photos and will post them if I do not get a resolution soon! The police were very helpful and appalled at the situation as well. I would like to thank the on call officers for their compassion and concern for the children.
