This was our first visit to America and therefore our first experience of an American hotel; we were not impressed. The beds were small but quite frankly even if they had been bigger, the quality of sleep you get from external noise would still be terrible. The hotel is opposite a warehouse for a supermarket which started its deliveries at about 4.30am - reversing lorries beeping, banging, crashing, revving! The next night there was loud music coming from the hotel and drunk people literally screaming outside, cars picking up etc - horrendous!! There were no tea or coffee facilities in the room and no bar - just a soulless, empty shell of a room (which looked like it had once been a bar) where you had to eat breakfast as there was no room in the lobby area! Breakfast was odd - hard boiled eggs( but no toast), dry croissants, selection of cereal bars, hard pears, yoghurts and a selection of cakes ( although the cake was nice, I don’t want cake for breakfast!) At 5pm you could collect a small glass of free wine - sadly this did not make up for the rest of the stay. I cannot see how this is a four star hotel?! Staff were not overly welcoming , the first member of staff you see is a parking valet who was hunched over his station on his phone! Thank goodness Boston was a fabulous city but I suggest strongly that you look for a different hotel!
