The hotel itself isn't great at all. The pictures are deceptive. It's outdated, no one came to clean our rooms even though we removed the do not disturb sign and we had no more clean towels, the breakfast was disgusting, the hot tub by the pool wasn't hot, the queen beds are actually standard size, the balcony is so small you feel like you're going to fall off, you can't walk to anything because there's no sidewalk or crosswalk on the busy road, and the hotel never picks up the phone. The woman at the front desk was unapologetic even though she ruined our stay. They need to let go of her before she runs off other customers. I know I never want to use comfort suites again after this experience. We used my mom's points to book a hotel but my dad has cancer and he was sick so there's no way they can do a lot of traveling right now.
Some misinformed staff member at the front desk, called us the morning of our reservation to tell us we couldn't check in using my mother's reward points even though we had already confirmed it with choice hotels. She said it was against the law but she didn't know it's only illegal for individuals under 21 to check in on behalf of someone else. She told me I couldn't check in before we even had a chance to get to the hotel so she didn't know how old I was. My mom lost her points and we lost 350 when we were basically bullied into booking a room for myself and my fiance. We would have been left without a room so we didn't know what else to do or what other hotel still had a room available. If you've ever tried to book last minute in a place like Gaithersburg TN you know how expensive it gets.
