As much as I travel, I make it a point to try and not write bad reviews, but I must advise guest about this hotels front desk clerk, Michelle, what happened. (that's what she said her name was). I have never experienced such rude and unprofessional behavior at a hotel by a front desk clerk.
What hotel front desk clerk uses profanity at a prospective guest on the phone? All I needed was my confirmation number and to change my arrival date.
After giving me the run around by saying she COULD NOT give it to me since I booked online. I informed her that I booked online using the Comfort Inn website. She finally gave me the confirmation number.
Then again, she said she could not change the date and her manager would have to do it and to call back at 11pm at night. I have never heard of such a thing.
I travel 3 weeks out of the month every other month, and have had to change dates many times and have NEVER encountered such behaviour or problem changing arrival dates. After i told her i have never heard of this and she can change my arrival date, she started cussing. What?
And that's who you, Comfort Inn Belle Vernon, have answering your phone, greeting guests, representing your name and property?
Sorry to say, but Michelle,really does need to lose her job if this is how she handle a task of this nature . She completed the application to be hired to work with the public. If she does not have the personality or character traits to deal with the public, she sould seek employment elsewhere.
I canceled my reservation.
