When we checked in we were greeted with "Are you from Delta?" We were just trying to check in as a Choice Privileges customer. The front desk associate was so busy answering phones, pagers and the security guard that our check in was very frustrating and this was after 9:00 PM at night. Front desk staff did offer us an upgraded room as we wanted the top floor, but the room was a bit outdated. The tv never worked properly and no WIFI connection at all.

We had to ask to be placed in a different room after seeing the first room they tried to put us in. It had a no-brainer window. The curtain rod was bent so the whole window would not be blacked out. The bed was at an angle so your feet would be elevated. The chairs had rips on them. The bathroom was missing the blow dryer, but the bracket was there. No door on the closet and the road was not level. The room was missing the amenities they offer in their rooms. The door would not shut in it's own and looked like it had been kicked in! The door jamb was split. The second room was out together, but not cleaned well. I found long hairs everywhere...bathroom, lampshade, nightstand. All those places should have been wiped down or vacuumed. the toilet seat was not cleaned well. I had to wipe it down. Gross! We will never stay there again!