we were looking forward to this vacation and enjoyed the ski and the mountain however there are several factors who ruined the experience for us:
1. This is NOT a ski-in ski-out resort and the walk to the closest lift with the boots and all the equipment was horrible. Special busses drive the kids and it’s not clear why the adults are forced to walk. It was especially hard due to the high altitude and low oxygen level.
2. It’s a 3 hours drive from Zurich airport to the resort. We knew that in advance, but it was annoying that Club med offers a very expensive ride by bus and don’t give you information about other options. I found it much easier to use the train. It was cheaper and the scenic view were breathtaking.
3. Ski rental was VERY expensive. I expected to get much more for my money, but unfortunately the equipment is old and heavily used
4. Food allergies - there are so many people with food allergies and sensitivities that club med should do more to accommodate it. At the beginning of every meal, I had to call the chef and verify what I can eat. Beside him, the staff don’t know exactly what they serve so I couldn’t trust them. It was frustrating to wait till they prepare something special for me even though they knew in advance that they have guests (From speaking to other guests I found out that I wasn’t the only one) that can’t eat most of the options at the buffet. There were times that my family alredy finished their dinner before I received my food.
Why can’t you allocate a special area at the buffet with options like gluten free, diary free, vegan, etc?
5. The resort have an indoor pool but don’t have a Jacuzzi. After a day of ski on the mountain, I really wanted to relax in a hot tub. To do that I went to the spa next door to the club and paid extra.
