Stayed here for 8 nights. Well priced, excellent location in the heart of meatpacking district and on the doorstep of West and Greenwich Villages. 14th Street metro station is practically on your doorstep. Basic breakfast was included (I loved the bagels) and served in a lovely courtyard. Only downfall is there is no lift but staff will help you with your luggage. Room was an ok size and clean. Would stay here again.

We stayed in the ‘hide away suite’ in september, which is a huge basement studio apartment with a large living area, dining table and kitchen. It is an amazing size for central New York and nicely designed but there are some significant issues to be aware of. As a result of this we came away feeling we had been overcharged for what was provided. The most disappointing aspect of all this is that when we raised the problems by email with the manager we got no reply. The same email was then forwarded to the front desk and weeks later there has still been no reply.

To try and help people decide if they should book this room/apartment here is some more detail. The Chelsea Pines is a basic but welcoming guest house in a great location - it’s quiet but only a few minute’s walk to Chelsea market and Greenwich Village. The ‘hide away suite’ is a lot bigger than any of their other rooms and is very expensive for a guest house (on a par with a normal room in a 5 star hotel). We weren’t expecting it to be 5 star hotel service/standards, but unfortunately it wasn’t equipped or maintained to an acceptable standard in the kitchen and bathroom, even for a basic guest house. The kitchen looks great but isn’t functional at the moment - it is quite grubby in places and although there’s a good cooker and fridge, there’s a really random selection of utensils/equipment. It’s not even close to having a full set of basics, so you couldn’t book this to self-cater. For example there were 2 champagne glasses, but no other glasses, mugs, kettle or coffee machine. The bathroom was clean and hi spec (if a little dated), but isn’t being maintained properly. There are 2 sinks, but one had the water and waste pipes disconnected and the other had a bucket under it. The electrical sockets by the sinks were wobbly. There was also a leak coming from under the floor in the living area which we reported and soaked up with towels but from the degrading paintwork it looks like this was a long-standing problem.

When we asked for glasses at the front desk we were sent to the communal dining room, which would have been fine except there were none there! The staff said they were sorry but the glasses had all been taken away by other guests and gave us 2 mugs for our beer/water. Even for a guest house it is poor not to have enough glasses for all your guests - the mugs did the job but it contributed to us feeling we had over paid. If you want a lot of space in a great location and a large comfy living area this is still worth considering, but it’s a lot to pay to have so many problems and defects. The desk staff are very polite and friendly but don’t expect them to be able to resolve any significant problems - they don’t have much back up and may refer you to the absent manager. That really didn’t help us as he has ignored our emails.