This is one of those old "funky" hotels, near Avalon bay, that could be pretty but it's kind of rundown. However, the worst part is the total lack of customer service or hospitality. The two different agents we experienced at the front desk were void of smiles, welcomes or any sort of friendliness. When we arrived, the opening line was "I need your credit card and ID." Then we were told we'd get any info we needed and the rules when we came back at check in time. When we returned, agent #2 launched right into the times for breakfast (which, BTW is advertised as "breakfast", but is really only continental), the rules, etc. Never once did either of them welcome us or smile. Nada.
Later because I felt a bit under the weather, we were napping and since we had been given the room right next to Housekeeping (#15 if you are wondering), we were disturbed by loud chatter by the maids as well as their radio. I kept thinking it would end, but when it didn't I called the desk to ask them to intervene. Their comment was "well, they've been cleaning rooms all day and have to fold the sheets." No, "I'm sorry." She did call them because the radio went off, but then the maids made a point of talking louder; finally they left for the day.
Thirdly, the room layout had the TV over to the side of the bed, which is ridiculous since one cannot watch it sideways without a major crick in the neck.
Obviously, we will not stay here again. I have to believe that there are more hospitable "funky" inns on Catalina and I would encourage people to shop around.
Note: we booked via Booking.com, which I see now may have been wrong, as we didn't talk to the hotel in advance in person. Perhaps we would have caught their lack of customer interest sooner.
