I asked him, in what way will we be compensated? He then said he will move us to another room on the 3rd floor and provide us with a bottle of wine for our trouble. Being a construction expert I am very much aware that tre best rooms are on the top floors and not on the lower floors. We had made a booking for a luxury suite so I was in no way prepared to be downgraded for the same price, especially after all the trouble that we had encountered so far. He assured me that I would be happy with my guests in that room. The Room on the 3rd floor was clean but evidently, very SUB STANDARD there was absolutely nothing luxurious about the room at all. Everything was so small, the space, the furniture and the finishes were cheap. We were certainly furious, after everything that we had encountered: from the delay in checking in, the dstv not working, waiting for over 3 hours to be rescued out of our room because the door mechanism wasn’t working, putting up with all the loud banging and noise and then having to move our things to the third floor into a substandard room, with a measly R50 bottle of wine as compensation. How on earth could the Cape Royale still rate their hotel as 5 star? In our opinion it was certainly 1 star. We called the ‘manger on duty’ and told him we were 100 percent not happy with our room at ALL. We are looking for the same standard of room that we had booked or better, but we would in no way be expected to stay in the substandard 2 bedroom apartment that he saw fit to give us; after all our booking was for the Luxury suites. After much shouting, protesting and rage he said he would have to go call the manager who isn’t available until Monday but we couldn’t keep the R50 bottle of wine. *eye roll*. He then came back about 30 minutes later and told us that we could move us to the 9th floor. We arrived to an Apartment on the 9th floor at 7pm, having spent the whole day totally exhausted from all our trouble. I must say that the 9th floor was a small plaster to our gaping wound, but it managed to sooth us into a quiet lull as we tried to savage the rest of our stay and make it enjoyable.

I might have had to high of an expectation for this hotel, or I was just very unlucky. The pool was under repairs in the middle of April 2018, it was rather hot and had I knew about it before hand I would not have stayed at this hotel. The room I booked was managed under a person owner and not by the hotel, made check in a pain in the back side as nobody knew we were coming, the keys was in a lock box on the door. The roads were blocked off inferno of the hotel on arrival due to a festival, that I also did not know about, all and all I huge pain.