My sister and I have been meeting at this hotel for several years in a row in early November for shopping at Legend’s mall. It is a halfway point from where we live. We always reserve the double queen suite so we have a sitting area to visit and catch up. First of all when we checked in they did not give us the room that I booked two months prior online. We were given a double queen room with a balcony. (Who requests a balcony in November?). I was told a housekeeper had switched the room that day and they had no more suites to give us. The parking lot was not full and we arrived right at check in on a a Friday. The girl at the desk said she would give us a $20 discount on the room but we did not want that, we just wanted the room I booked or an equivalent. The hot tub and pool were out of order for the whole weekend which we usually enjoy while we are there. The room was at the end of the hall on the 3rd floor and the WiFi would not reach that far even though we tried many times to link to it. We called the desk and they said we were doing it wrong. Not true! I know how to log into WiFi. Our room had frayed carpet edges and the tacks were exposed to which we both stepped on. There was supposedly a filtered water faucet in the bathroom but it did not work. The amenities they offer online were a sham! We will not be staying there next year. It is run down and you cannot trust the front desk staff. They are not honest. Very sad after being a loyal customer for several years.

Great bed and stayed on it for five nights , gave four stars for sleep due to only having one type of pillow, but made it work by using two. The breakfast was beyond expectation and the staff made you feel like you were their relatives staying. Great pool and waterslide and hopefully will be able to enjoy the next time. Really do live up to their premier level.