Every encounter with staff was overshadowed with a lack of interest and an unwillingness to help. Every request was answered with an excuse instead of working to resolve the issues. This began with needing to use the restroom upon check-in and ended with the manager asking us to leave the hotel and never return. In one instance the entire hotel was unable to provide a clean towel for a shower even after multiple requests. Finally the manager on duty had to get the towels from an unoccupied room. Another instance I called down to ask for the WiFi password twice and was hung up on and then put on hold without picking up. When I went down to the desk instead of providing it since they wouldn't call back, the front desk clerk made excuses that there was a line which there was none and seemed put out to provide the password. At breakfast I asked the attendant if there was any ice or would I need to go get some from the one of only two machines in the entire complex for my drink and he offered me the ice they chill the fruit with to cool my beverage. Then on the morning of departure we called down to the front desk to request one hour later departure and was told we have to leave immediately which seems a little unreasonable since I stay at hotels frequently and they never have an issue. The manager and his assistant manager, who by the way had spent all weekend apologizing to me that this was unacceptable behavior by her staff, actually came up to our room and threatened us that we didn't ask well enough in advance to have a late checkout and needed to go immediately. This was unprofessional and intimidating since we asked for an hour and ended up leaving 45 minutes later. This hotel must have security issues because you can't even use a bathroom without a key card or get out of a door without pushing a button. I didn't feel secure staying here and wondered what kind of crime lurked in the area that needed this much security. I honestly believe that the entire staff seemed put out to actually do the job they get paid for and were very unpleasant. I also believe because 2 women were traveling together that this guy who is the manager his name is Louis for the record is sexist because he would not have talked to my husband that way. I came home and shared this experience with him and he said he would have disputed the charges for such a lousy stay with the manager. I consider myself a frequent traveler and this is by far the worst hotel ever. They have 2 ice machines right on top of each other in the middle of the complex along with one elevator for the whole place making it near impossible to get your luggage to your room unless you are on an outside ground level room. It would be prudent to train the staff to not look so miserable all the time or act like it was a bother to do their job. Do yourself a favor don't stay here. Customer service? None exists here it's customer no service.

This has to be one of the worst best westerns I have ever been to. I work for the brand so I have been to quite a few. Staff was among the rudest people I have ever encountered and then to top it all off the manager tried to blame it on us. This was for my birthday and it was most horrible experience from the moment of check in to being hung up on by hotel front desk staff when all we needed was the wi fi. Never have I been so offended and left a hotel with a terrible feeling and wished I never left home.