Check in was wonderful. We usually get a free upgrade but this was not available at this hotel. When questioned, I was told that I would get bonus points. No welcome gift was received. (Usually get a little something) We were told that all of the rooms were recently remodeled but the carpet in our room had a spot that was worn through to the actual floor. There was an odor that hinted of septic system but cleared up after opening door to outside for a bit. The first morning there was lukewarm shower water. We reported it and we never were told if it was resolved. The next morning the water temperature was better, but after I took my shower, my husband ran out of hot water and the temperature fluctuated between cold and lukewarm. There was a keurig in the room which was a plus along with pods. The lobby is a building onto itself which was a different set up to what we are used to. While this visit was not up to our usual expectations, we would stay here again.

My husband and I had been traveling from Louisiana for about 4 days when we finally reached the Best Western in Freeport. I wasn't expecting a whole lot, but to be honest, it was the nicest hotel we stayed at out of any of them (Holiday Inns, Hilton, etc). The location was peaceful, the grounds were beautiful, the exterior had a nice country appeal, but the interiors were sleek and modern. The staff we dealt with were the nicest people. We loved it. :)