My boyfriend and I stayed here for 2 nights and were SO happy we did. We looked at other higher-end resorts that weren't in our budget and then found Bell Channel. Super affordable, very clean, extremely friendly and helpful staff, and very cute. We enjoyed our room. It had all the amenities we needed. The free wifi was super fast. The restaurant was good. Not mind-blowing amazing food, but good none-the-less. The hotel was only a 15 minute walk to the downtown area and beach.
But the best thing about the hotel was the staff. When we got there we were introduced to Genie, who was in charge of guest services and excursions. She made sure to tell us everything we needed to know about the hotel, the area, and excursions. She was very thorough and detailed. It really seemed like she cared about our safety and well being. She gave us a tour of the hotel, went through all the excursions that were available, and told us how to get downtown. She made sure to tell us not to walk at night, but rather get a cab for our safety. She would call us in the mornings (not too early) to see if we wanted to book an excursion that she remembered we showed interest in so she could get us a driver. On our last day, we had to take our luggage with us to an excursion where it would be left with the driver while we were at the beach, which my boyfriend and I were concerned about. We didn't want our luggage with our personal belongings and valuables left with someone we didn't know. Genie understood our concern and was concerned as well. She expressed our concern to the driver very clearly. She even called the restaurant we were at during our excursion to talk to us to make sure we were happy and still had everything, which was super sweet. She really went out of her way to make sure we had a good time and were safe. Genie made our stay super special and we would DEFINITELY recommend Bell Channel to anyone going to Freeport.
