I would simply say my experience with this hotel was worst of all the trips made in Europe and not because I was expecting any 5 starish service or extra towels, just because I raised a concern of using a shared bathroom and the booking was made for a private bathroom and for which I paid in full for, that also one month in advance.
We reached hotel at 11:30 pm at night and happened to meet the hotel attendant at that time Mr Nadeer.
Mr Nadeer told us that the only room available is the one which had bathroom outside the room passing reception , which was commonly used by everyone.
When I raised the concern Mr. Nadeer straight away asked us to leave the hotel in middle of night.
Even being courteous could have worked but Mr Nadeer choose to be rude and arrogant let alone apologizing for the mistake that hotel had made.
We happened to call booking.com and when they tried to reach the owner of the hotel , she convinently replied saying she can't speak in English .
Once a request for cancellation was made, the so called Italian speaking owner of the hotel came to us and threatened us in English saying that there will be no compensation and that we should leave hotel immediately
When told to her about the mistake that is being made from their side , she said that the difference between the room with private bathroom and the one which was given to us was 2 euros and that we should take 2 euros for the mistake they have made and accept the horrible looking room or leave immediately. To which I replied back saying that she first needs to stop threatening n being rude n arrogant to us us and stop screaming at us, as we cannot stoop to her level.
Ofcouse at 12 midnight , in a totally new country , had just left no choice but to accept the horrible room, as booking.com asked us to wait until morning till the Italian interpreter arrives.
Avoid this hotel as "respect " is the first principle of hospitality and this hotel is pioneer in disrespecting it's guests.
