Hospitality ends when you check out. The location of this renovated building is superb. No complains there. The manager is amicable and when I told him my experience, he lent an ear to listen. Thank you, I appreciate it.
We encountered a young team as the face of the hotel, the reception area, although cozy, the service was inept, most are clueless. Which brings you to my story.
As usual, we prepared for our prompt check out at 11 am. 2 rooms booked in the most convenient location in downtown San Francisco. We politely asked the concierge to keep our luggage until late afternoon so we can take it easy and laze around until our flight in the evening. There is a great spot at the mezzanine floor to catch up on reading and e-mail.
At some point, I needed to use the restroom so I went down at the reception and asked for a key for the toilette at the basement for public use. Mr rookie receptionist, told me point blank to just ask the key from the Cafe, we don't have spare keys, was his excuse. Young man, all you have to do is encode a card. Perhaps you have forgotten what hospitality is all about. I wanted to let this go but perhaps you will be reminded why you wanted to be in this business in the first place.
