Firstly I’d like to say the entertainment team were excellent they also did the kids club my 2 kids adored them always happy and full of enthusiasm Alex the entertainment manager went above and beyond helping us and other guests to get the rugby World Cup on all his team worked hard unfortunately they will not be there next season which is a shame. The hotel is spotless the grounds outside kept clean the sun loungers had seen better days or years but were ok pools freezing but normal the sea was warm we had fab weather.was quite busy round the pools could find a sun bed must say some idiots decided to sunbathe round the pool not getting in then complained when they got splashed my advice move away !!!! Rooms cleaned well fresh towels etc most staff friendly.splash park wasn’t used much as u have to pay for drinks plus the age limit we only went once but ten minutes in my lad slipped on the pooling water and cracked the side of his eye open this was on the little kids splash part not the big slides. Food let’s the place down a bit the snack bar wasn’t good and the restaurant not a lot of choice but the meats were cooked well the Greek and grill disappointing I think I’m comparing to the excellent food in the Atlantica kos as they are the same company possibly need to send them to kos to see the difference but food wasn’t terrible just not 4 star. 15 minute walk into the town lots of shops cheaper than the blue lagoon which is near the hotel plus great discount given in the town on excursions and the open top bus. The little land train is a must passes hotel so easy to get on. Hereklion is a lovely city with its port markets and shops all in all we had a fab time because the kids enjoyed the entertainment crew and kids club weather was great the hotel was good but the food could have been better

This was a replacement holiday after the fiasco that was Thomas Cook going bust, and it was worth it. Hotel is lovely - spotlessly clean, food is fantastic, although very busy at dinner time, we eventually started going around 8pm when the rush had calmed down. Snack bar was the best - unlimited ice cream and decent selection of light bites! Beach was a bit rocky/sharp, but we prefer the poolside so not the end of the world for us. Staff were polite and helpful. The Entertainment Team really shine - they do so much during the day to keep everyone occupied, my partner played water polo every afternoon! Throughly enjoyed our stay and was a much needed break! We would definitely return!