It is my first time to stay at this hotel. I am amazed by the staffs at the front desk. When I checked in, they clearly outlined what/when perks I can get. They also offered “green choice” to get additional points.
This hotel delivers extra customer care. The room has an air purity system and the water in the shower is also purified. I didn’t recall to see this at other Marriott hotels or other chain hotels.
The hotel is close to the train station which goes to the airport. Though I didn’t try it, it sounds like a great solution to break through the Atlanta traffic jam.
There is a big shopping mall on the other side of the street.
The suggestions for the hotel to further improve are 1) the printers at the M Club and business centers are not working. Staff at the M Club didn’t know what is wrong with the printer; 2) it is a little bit early to close the food services at the club by 8 pm, 3) the room doesn’t have a bottle of conditioner and 4) the coffee caps at the M Club have coffee stains on. I don’t think they were used before, but it is not pleasant to see they are not clean.
As other people mentioned, there is a fancy Starbucks machine but it is not working. That is basically true based on my experience. It can only brew two basic types of coffee and no specialty coffee like latte etc. If you push the chai latte button, it only comes out water.
