I would like to specify that I reserved my room through the hotel website so I did not reserve any type of discounted room through a third party. I also was not a last minute booking.
I first like to always start with positives. This hotel is in a good location, close to shopping and restaurants. This hotel also has a decent free breakfast, nothing fancy, but certainly good enough to keep you from having to spend money on breakfast elsewhere. Lastly, this hotel is not expensive (although I do think that the price more than doubling between a weekday and weekend is a bit excessive). Now sadly on to the negatives of my stay (and there are many)...
We checked into our room in mid afternoon. The woman at the desk was not especially friendly, and honestly seemed a bit put out by having to stop what she was doing to check us in. She told us the courtyard was closed due to an event so we would have to walk through the restaurant to get to our room. The room itself is pretty typical, a little on the small side, but generally clean. When we opened the curtain that took up the entire far wall of the room to see our view, we were shocked to see that the event, which happened to be a wedding reception, was literally happening right on the other side of the glass. We were directly in line with the band and DJ that were setting up. Before doing anything else, I asked the front desk how long the event would be going, and I was told everything would be wrapped up by around 10:30. I was slightly unhappy with this because I was traveling with my young daughters and worried about them going to sleep late, but I figured we would make it work. (I'll get back to this). We then went to the indoor pool, which was the single selling point of staying here. The pool area was freezing!! It was a cold day and seemed just as cold in that area as outside. The kids, who will normally swim for hours and hours, could only stand it for about 20 minutes. On top of the cold, there is way too much chlorine in that pool. I would have warmed up in the hot tub, but it was closed with caution tape around it.
We later ordered take out (to take back to our room since there is no room service available) from the side bar/restaurant. The food took almost 45 minutes (for a personal pizza and soft pretzels), and it honestly was not even very good.
We started to settle into the room to go to bed around 8 when the music started. The volume was so incredibly loud that the headboards in our room were literally vibrating. The music alternated between a band and a DJ, and I honestly don't know which was worse. I tried to distract the kids with a board game in hopes it would be over in a few hours. I considered asking the front desk to switch rooms, but we were all in pajamas and had all of our things unpacked so I figured we could deal for a few hours. Sadly, 10:30 came and went, and the reception did not show signs of stopping. Let me tell you, hearing 'Let the bodies hit the floor' at an ear splitting volume at 11 at night is NOT fun! The guests were yelling after each song and it just went on and on and on.The last song finally stopped around 11:15, but the guests were still loud and rowdy and things did not quiet down until at least midnight. After finally getting to sleep, I was jolted awake at 1:45am by banging, scraping, and clanging noises. I looked out the glass and saw a man moving around all of the tables, etc, from the wedding. He was NOT quiet about it and continued until about 3am. Needless to say, we got VERY little sleep that night. When we walked out for breakfast before 8am, I noticed nothing was happening in that courtyard so I don't understand why that hotel couldn't have waited until a decent hour in the morning to take care of the space.
Upon checking out, I told the front desk clerk about my very negative experience with the noise, and asked him why, especially when they saw me check in with kids, they would put me in a room where they knew the noise would be unbearable - and last all night - and why that room wasn't reserved for guests of the wedding? He casually said 'Sorry' but that was it. No explanation. No genuine apology. Nothing. I understand that the hotel makes more money on a wedding than on a single booking, but I will never use this hotel again, for personal or professional stays. I feel that guests should be treated kindly and with courtesy, which I definitely was not. I strongly recommend taking your business elsewhere. If I could give this hotel 0 stars, I would.
I'm attaching a picture from my room so you can see the location.
