We came to Austin to look for homes. Decided to stay here bc it is in a fun area. Check in was awful. The girl didn’t listen to a single thing we said or asked. Not helpful at all. Got to the room & was completely disgusted by how gross the shower was. It looks like it has never been cleaned. Left this morning at 9am, returned at 4pm & room still hadn’t been cleaned. Bathroom didn’t have complete set of towels so now we will have to call for towels...

It’s very hot here & the hallways & lobby are super hot- almost like they aren’t air conditioned.

So disappointed considering how upscale this area is. Will never stay here again- sad bc we will be back often as we look for homes. They have lost a customer forever.

I definitely won't stay here again. Ironically, I thought I had the wrong hotel before I wrote this review, because my room and most of the hotel looked only semi similarly to the pictures.

Where do I begin? The hotel has a very industrial feel. The floors were cement and it had a loft ceiling, the lobby didn't even look like a hotel. My room was very cold (not temperature, decor). The walls were gray, floors in bathroom gray, very depressing. The walls were stained in many locations.

So...here is why I gave this hotel an overall 1. I arrived at midnight from a late flight. My room was not clean. There was still trash in the trashcan etc, gross. So I went downstairs and asked for another room. The hotel was full and there weren't any other rooms, so I had to wait while it was cleaned. The front desk person didn't speak Spanish, the housekeeper only spoke Spanish, so it took a while for me to determine if my room was actually being cleaned. After an hour, my room was finally done. I only know it was done because I got tired of sitting in the lobby with no updates, or acknowledgement that I was sitting there, and went up to check. Housekeeping was just finishing up. Here is why I am so frustrated. A person came in about 45 minutes into my wait to check in, she was next to my room, so not sure why I couldn't have gotten her room and they cleaned mine and gave it to her when she checked in. I was given nothing, not really an apology, not a so sorry cup of tea, nothing. So then, I went to bed after 1 am, in a room that smelled strongly of cleaning products. I checked other hotels, and they were all sold out.

Also, the fan in my room was so loud that when it turned on to blow, I woke up every time thinking someone was trying to get into my room. Finally, I turned it off. I also heard my neighbors getting ready, so needless to say, I was very tired at my meeting the next day.

I thought maybe I would be asked when I checked out how my stay was, nope, two girls working, neither cared.

This hotel needs to learn a lot about service.