What started out as a great weekend in Atlanta ended with disappointment after a stay at Aloft. I wish I had read more of the lower rated reviews to fully understand the level of service the hotel offers. Even after a year, the staff haven't improved or corrected the issues arising from the complaints in the reviews. Mine began after realizing mid-flight home that I had left a jacket hanging in the room. As soon as I got home (4 1/2 hours after checkout), Since I knew that housekeeping wouldn't be cleaning the room until later in the evening, I immediately called the hotel to report the issue, telling them specifically the room number, location and description of the item left behind. What I should have realized is that the jacket was probably never to be found before I finished the phone call. But, believing the hotel was an above board establishment, I spoke with no less than 5 different hotel employees over a period of 2 days before I finally contacted Marriott International. My complaint was assigned a case number and I was assured I would hear back from Aloft within 3-5 business days. When I finally did hear back, I was asked for the 3rd time for the same preliminary information. After wasting 3 weeks of my time by asking the same questions over and over, I gave up that anyone there was capable of finding it. Surely there can't be that many places to look and even if there were, how long does it take to look? It's either there or someone on the staff activated their own version of the Marriott Rewards program. Either way, I will never stay at that hotel again. I may have lost a $100 jacket but Marriott has lost a future customer.

After arriving to the Courtyard where I had a room booked for a few nights for a business trip, I was told my room no longer existed upon check-in for the evening, but the ALoft had a room available for the same value. Upon arrival the staff was kind, welcoming, and had warm hospitality. I cancelled my stay at the Courtyard and continued my business travel at ALoft. Thank you for a great quiet, clean, and stress free stay!