BED BUGS! Refund denied. (Photos)
My wife and I ended up here after our confirmation at an overbooked hotel nearby was mishandled. We ended up with the very last room at check-in, room 219, which later turned out to have bedbugs. We now suspect that this is why the room was the last one given to guests.
The façade of this place is as well-kept as possible, with a fresh coat of paint and flowers in full bloom. Room was tidy but foul-smelling. Runs for under $70 on a normal weekend but we paid nearly $400 out of desperation of having nowhere else to stay.
My wife, who is visibly pregnant with twins, was awoken at 1:30 AM with an itching sensation on her wrist. I quickly found a bed bug skittering away after flicking on the lights and pulling the sheets back. We immediately decided to report the issue to the manager, request a refund, fuel up on coffee, hit the road and abort our weekend trip.
The manager refused to refund us for the price of the room, even when shown the video evidence and the bloody bed bug carcass. He accused us of not trying hard enough to look for more bugs and eliminate them. He patronized my wife, who is allergic to insect bites and whose arm was beginning to swell, by asking her why she had not attempted to call a doctor. He insisted that a refund was not necessary because a maid had already ‘cleaned the room’ the day before as a matter of routine.
After we continued to insist that we receive a refund so that we could leave and be on our way, he informed us that the matter could not be resolved until the police arrived, whom he had claimed to call, and until he was able to reach the health department, whom he also claimed to call (at 2 AM on a Sunday morning!) As expected, no police arrived after an hour of arguing, and the manager just stood there smugly recording us on his phone while we contacted our bank to initiate a charge dispute.
