We returned to this property in June of 2019 after having a bad experience in November of 2018. Everything was fine until the Jacuzzi on the balcony gave out. We went specifically because the Jacuzzi was on the balcony. They paid an electrician nearly $900 to drive across town (because there are no businesses near this hotel) and supposedly fix the Jacuzzi while I took my wife to dinner. When we arrived the ground cable on the power cord of the Jacuzzi was broken off and left on the patio floor along with stripped electrical wires and electrical tape. The first thing We noticed was an red & black extension cord plugged into the Jacuzzi power cord. I inquired to some knucklehead whom I originally thought was a stand up guy since We explained We were celebrating our anniversary and he We assured me that the Jacuzzi had been repaired. We put on our bathing suits and stepped out in the cool balcony and noticed the Jacuzzi had been running already so we assumed the water would be nice and warm so we could enjoy a drink and the hot Jacuzzi. IT STILL DIDNT WORK, THE HETS WERE ON BUT THE WATER WAS COLD. The next day we checked out and expressed our unhappiness and expected more out if the property. Hamlin gave us a small refund. We booked AGAIN in the hopes that WE coild enjoy the hotel and Jacuzzi to redo our stay from November of 2018. I personally called and asked for the same room and the next day we arrived only to discover after 8 months the Jacuzzi STILL had not been fixed. We called but Hamin had already keft a female came to the room to check the Jacuzzi and was surprised to feel the cold water and LEARN that we had been in the same room in November of 2018. She shared with us that Hamin was called and chose to ignore handling and fixing the problem. The next day we checked out and he was 100 % UNPROFESSIONAL & UNSYMPATHETIC ! We took pictures of the broken wooden slats that cover the windows. The fireplace didn't work, the restaurant has been closed FOREVER but they advertise it and state that it's under renovation (RIGHT) We also have pictures of the dirty socks we need up with because the maids don't clean the wood floors and the box spring material is hanging like an old shredded curtain. This place is a JOKE, more like a MOTEL, they also put the dirty sheets in large rolling carts right outside our front door. Tried to load the pics but wouldn't allow me to.

We had a great experience of staying for 2 nights. Probably one of the best spots to stay in Malibu. 5 minutes walking distance to the Point Dume beach. Oceanview pool, Cozy inside, and nice staff. Will be back again!