Rude Staff.
We stayed, 2 adults, 3 kids for a family reunion over a weekend. At check-in, the guest staff wasn't very friendly. No hello, just give me your credit card and ID. I explained we already paid upfront. He said something I couldn't understand, asked him to repeat, and he said it was for incidentals and gave a sheet to sign. Fine. There was water in the lobby, but no cookies as they state they have.
The room-it was clean, and appeared recently remodeled. So that was good. The kids and I went to the pool, which was stocked with towels, but the pool itself is rather small and kind of grungy. We were down there about 45 minutes and a large group of people (all traveling together) came down. Then more. Then more. It was so loud and crowded that we left. I am not sure if they are actually checking how many kids are staying in a room with adults. For as many adults as I counted, there were WAY more kids. So we left.
We needed more towels and toiletries and they did bring them and fast, so that was a bonus.
The breakfast is meh. Typical cheap hotel continental stuff. Not bad but not great.
After we left, we realized we may have left something behind. I called, and someone checked lost and found, and then said to call back, as there were people in our room, but they would check the room again once they left. So I called later that night, and a rude woman told me that "we already checked lost and found once and we don't have it" and slammed the phone down.
So a family member in the area went over and asked in person. They said they didn't have it. Fine, they probably don't at this point, but I called again today--and asked if the guests had left the room and they check again and this was a different woman, but she was also rather rude.
I would not stay here again. Rude staff. Pool sucks.
