It was our first time to visit Cuba. After hours of research and calling around we decided on this place - and were never disappointed. Everything went smooth - from arrival to Santa Clara to our departure.
Hotel is very nice, clean and bright.
We've read a lot of complaints about food - there's was always something we could find that we enjoyed. Of course it's different, there's no taste enhancers, it's all natural.
There were also bad reviews on customer service. We did not encounter any problems. One of our keys just stopped working and front desk staff resolved it fairly quickly. Just don't expect it to be Holt Renfrew, and you'll be happy. They are trying really hard.
Our Room was nice, clean and spacious. We were in block 7, very close to beach.
Beach, there's no words to describe it, you have to see it.
We also went to Havana by plane. If it's your first time in Cuba, you have to go to Havana. If it's not your first time in Cuba and you haven't been to Havana- shame on you. Great experience! great city, lot's of colors, beautiful. Our guide was awesome, he spoke english and french, which I thought was outstanding.
We went on snorkeling/diving tour - that was great too. Both tours we booked at the hotel lobby with Gaviota tours ( spelling might be wrong), lady there was really helpful.
Over all we were very happy and coming back Jan-Feb 2020! can't wait :)
