We arrived exhausted and waited 25 minutes in a line to check in. The king bed room we booked was unavailable and the check in clerk said she would “upgrade” us to a room with 2 queens. Bathroom was dirty, fixtures above the mirror had gunk and dirt caked on. No hotel info AT ALL in the room. Concierge was called four times to ask where we could get pizza, no answer. Called main desk, put on hold and never got through. Spoke to manager about the check in wait and he was dismissive, said we received a room upgrade. When I pointed out we received a 2 queen bed standard room because the king bed one we booked was apparently unavailable he said “have a good night” and hung up. We received $5 off the expensive $35 parking fee. Breakfast is extremely expensive, be aware of the price before you go in. It looks like the free breakfast room you find at most hotels and more than one table around us had helped themselves without realizing they would get a bill for approx 3x the cost of a full breakfast at Denny’s.

I booked a room for king size bed which was reserved 4 days ago was given to other people, staff was not very helpful. I call customer service which had no answer except telling me to go to the manager next day. It is disappointing at the way the handle situation and not honoring guest reservation despite booking it through their website directly.