We are long time Hilton honors and travel a bit. There is something wrong with this location, must be the management. The staff don’t seem happy to be here or to be serving guests.
The room a/c was just adequate, we needed a fan. We only stayed one night so we did not ask for another room.
We appreciated being upgraded to a premium room, but no glass to drink from, only a few lightweight plastics. The coffee was good but only one paper cup in the room, and when unwrapped, had coffee grounds in it?
Pool was a reason we chose our getaway here. No towels, but a hamper full of wet old ones. The jacuzzi did not work and the controls for it were on a wall amidst construction debris, an accident waiting to happen.
The complimentary reception is a nice offer, but no bartender, only a nice staff member filling in.
This area of Houston is nice to visit and hang out, so it’s a shame but we wont come back here or recommend. They (Hilton) need to upgrade a bit and make it more welcoming and appealing.
Thank you to Luis and one other staff for their smile and offer to assist when we checked in. We also loved the swans!
