My girlfriend and I stayed at this hotel and even though it is a nice place with a view, the staff at the front desk were not only non-helpful, but rather rude. Now I will say the woman at the front desk was friendly when we checked in. My girlfriend requested a 1 hour extended leave for us due to my running sound at a show the night of our stay. This resulting in my return to the hotel at 2:30 am. She was told that the request would be put into their system.
Upon my return I walked in and there was an older fellow in the office behind the front desk. He was on the computer at the time. I wanted to double check on our check out time before going to our room. The reply I received was no and was rude to the point of snapping. I was told by the rude individual that our checkout time was at the discretion of the cleaning staff. I can only assume that I must have interrupted his being on the computer.
My girlfriend went to the front desk in the morning to ask about the extended check out time and the woman at the front desk told her no and that the request even though it had been put into their “system”, didn’t matter because it was up to the discretion of the cleaning staff. Also because the owner was arriving today. Which in all honesty has absolutely nothing to do with us. And my girlfriend told me the woman at the front desk was also rude. She asked my girlfriend “what show?” which is nobody’s concern other than my own.
The staff at the front desk in this “establishment “ not only gave my girlfriend false information, but are also rude. Upon checking out the woman at the front desk said it was ok for us to check out at noon. This was the same individual who an hour before told my girlfriend our request though put into their system, did not matter. We will not be staying here again. Nor will we make any suggestion for anyone else to stay here.
