Everything about the Crane exceeds high expectations. The property is gorgeous, modern and well-maintained. The units are beautiful and well-designed.The staff and service is unsurpassed. There is a good variety of quality restaurants. The beach is wonderful.

We stayed at the Crane for a family long weekend. Unfortunately it disappointed more than delighted. While our room was nice enough it was not up to the standard of a 5 star hotel - amenities were sub par, cheap paper products and Kleenex that didn’t fit the available holder. That said our two bedroom suite was acceptable. But where this hotel really slips from is in its service which was lacklustre at best. One rainy day we inquired about umbrellas to get from our room to the main area; we were told there were none, only to pass several hotel employees walking with hotel umbrellas as we hurried past in the rain. Not one offered up their umbrella or an escort. The restaurant food was generally only fine and the atmosphere in the main restaurants was lacking. When we went to the pool the towel hut was out of fresh towels - and the hotel was not busy enough to justify this. Add to this a very rowdy neighbour in the suite next to ours - it felt like we were at a very different hotel than the one we expected. One bright spot, the room service staff were excellent. Next trip to Barbados we will likely check out another hotel unless reviews improve in the meantime. The raw ingredients are there but this hotel needs to remember that going from good to great all depends on service.