We stayed at the hotel and suites for 2 nights. The front desk was great. The finders of lost things done with a sense of humor and patience. We were very happy with the excellent service. Thanks for making our stay enjoyable.

We took the largest room (2 bedrooms) in the newest building for 2 nights. We could barely sleep. Every bedroom is designed with the air vent located right above the bed. This means it will blow air on your face all night... with an unpleasant on-off sequence all night.

When the ocean wind outside blows hard, it enters the air vents and creates a constant whistle in the room during the night.

The room was good and new. The bathroom is great. Everything was clean. Unfortunately the air vent killed it for us.

We also interacted with some front desk staff that had no clue about important visitors' activities in the city. One of them had never been to the Vanderbilt Mansion and could not talk to us about it... and it is the biggest tourist activity in the city...
I blame management for not sending front desk staff to all tourist activities so they can advice guest properly.

One telephone did not work and was not repaired during our stay.