We had booked an extra-large room, advertised at 410 sq ft, with a photo showing an attractive, spacious room. What we got was a room that was as long as in the picture, but only half as wide. But the worst thing was the tiny bathroom - literally a toilet cubicle with an attached shower alcove. When we complained that this was not the extra-large room we had booked, we were told that the hotel was full, but that we could move the next day if we wanted - provided we would be ready to check out before 12 and check in again after 4. The next day at 12 we asked to see the proposed new room, to make sure it would be adequate. We were told by the shift manager that it was not possible, as the room was not ready yet and hotel rules precluded showing an unmade room. No amount of arguing could convince the manager - internal hotel rules were more important than satisfying a disappointed client. We therefore decided to move to a different hotel, which was met with indifference. The real unpleasantness began when we received the bill: $ 625 - the full amount that would have been due for the XL room we had booked, plus a surcharge for the top floor. Again a lot of arguing - in the end the surcharge and a service fee (a total of $ 75) were dropped. As they had already taken the money from the credit card, there was not much I could do, and so (being also unfamiliar with local laws) I gave up. A pity, as the hotel has a stylish lobby, and the food at the restaurant was also good.
