Good view, Poor Service.
My husband and I stayed April 2019. The view from our room was beautiful. The service from the company...bad! The keypad to get into our room didn't work and we had to call customer service who tried opening it from her computer and that didn't work. She called the owner and he said the door sticks. So an hour later we got into our room. We were given 1 key, where the contract I signed said there were 2. Come to find out the 2nd key was to the swim area and to the beach. Then found out the 2nd key should be not existent as the hotel uses key fobs to get into the swim and beach area. Unknown by the owner. The contract said towels and washrags would be provided. There were only 4 washrags for 2 people staying 5 nights. The tub was a slow drain and we had water to our ankles when taking a shower. The hot water knob on the tub fell off in your hands when turning it. The door to the balcony had band aids on it so you wouldn't get locked out. The contract said you must sweep your own floor, strip your own bed and take out your own trash on the last day. I asked for a cash refund for all the issues we had and they offered $100, which is less than 1 day of what I paid. I took their offer because I didn't want to lose it and asked them to pay 2 days worth as we didn't have a key to get into the swim area for 3 days. They say no as we accepted the $100. Poor ownership and poor business. Nonprofessional. The breakfast restaurant they provide had 3 small families when we entered and the girl working seated us and said we are slammed and didn't know when she would be able to get to us.(so we left and when to IHOP where they were very slammed and served us within minutes. We had an exceptional waitress there!!)
