I was there for one night for a conference in early September of this year. I have always loved staying at Alyeska for the luxury, the customer service, the views, the atmosphere, and everything about it. I have stayed there, eaten there, skied there, and visited for festivals so many times since it opened, and I was always happy with it. The resort was sold (I don't know when or tow whom, nor do I care) to people who have let this place get run-down. So this stay was VERY different, sadly.

The room was nice enough, but the beds, which used to be so comfortable, were hard as a rock. My guess is that they aren't replacing mattresses as often, to save money. The pillows were hard, too.

They've stopped offering slippers. It's not a big deal, it was just one of those amenities which was really comforting and lovely. There were two robes hanging in the closet, but one of them was torn.

I ordered a pot of coffee from Room Service in the morning, and for $14 we got a bare tray with a pot of coffee and ONE cup. No saucers, napkins, stirrers, or sweetner. I don't mind paying more for room service coffee. It's usually better than the gross pre-packaged stuff they offer in the rooms, but for $14, at least give me something to stir with!

There was electric tape over the message button on the phone. weird.

We had to move one of the beds completely to find the outlet AND to repair the iHome dock/charger (which wasn't plugged in and was wonky)

The room was very hot, and we tried to turn down the thermostat, but it kept going up! We finally found the fan on it and that made it better, but instructions would have been nice.

The pumped in air freshener/perfume everywhere (especially in the hotel's public restrooms near the conference rooms) was over the top offensive and made my eyes burn (a complaint I heard from many people).

This resort has been the same for decades and doesn't necessarily need a facelift. it does need to be brought into the 21st century with outlets, USB ports, proper lighting, etc. For as expensive as it is to stay there, These things, which seem minor, need to be addressed before they snowball. Thankfully, the customer service remains wonderful.

We enjoyed hiking while staying at Alyeska. Even though we did not have a car, we were able to walk into the town where there are a few restaurants. The pool was interesting- salt water. We did not eat at the restaurant on site but did like the boutique gift shop.