I booked 11 Howard instead of the Public or Gramercy Park based on rating. I debated between 2 or 3 stars for 11 Howard - I give Public 3 or 4 and Gramercy 4 for reference. A Peninsula property is 5 star .
First we booked a king with terrace. The room was so small my daughter could touch one wall with out stretched arms and me the far wall, and it reached across. I called down after realizing that between the small room and no closets, loud party on the terrace two down from us, it wasn’t going to work. I was told the Terrace bedrooms are much smaller than the other rooms. Nothing else was available. The non existent closet is half height so you cannot hang any coats, long pants, dresses, etc unless you want them wrinkled. (See photo). And on the upper half tiny closet they have the safe installed so no use for anything but stacking shoes. We used the desk area for a dresser to stack clothes. There is a small dresser with three 6” drawers.
No coffee Nespresso in the room so you have to get dressed to go for coffee. Which disappears between 0930 and 10 on weekends. Hey, this is NYC I’m staying on west coast time so I don’t know why coffee can’t be there all day like other properties. Bathroom has no counter space so plan on putting your makeup or hair supplies on the toilet seat as you get ready. We used the app to order extra towels and wash clothes - got extra towels and toilet paper and Kleenex. Not even sure how that got translated. Not a 3 star so thus my debate with the rating. The rooms are danish modern and minimalist, but that should not mean minimum service and rooms. Same complaint as others with breakfast - couldn’t get service. The F&B manager happen to be at the desk area and I complained to him, he was able to get us a clothing rack in the room, which helped, but blocked the terrace door and still no breakfast. He said they had a waiter call out that morning so were short staff. You think ?! The day after Halloween - I could have predicted short staff. In hindsight I should have checked out in the morning and moved hotels.

Positive is the terraces are a good size for 4 people. The checkout person apologized for all the problems with room size, noise, etc. said maybe next time I could try another type of room. ????. Polite, but missing the point thinking I would come back.

I've always been impressed by the quality of the staff at 11 Howard. But I was blown away this past Monday. I needed to get to Penn Station and didn't realize my timing coincided with the shift change for cab drivers. I can usually find one myself, but couldn't at this particular time and place. In addition, I'm a geezer and an anxious traveler. Not only was my Uber App outdated but it also had the wrong credit card number. Tyler M came to my rescue with genuine warmth, attention and patience. The hotel is blessed to have her as one of its ambassadors.